At Glamour Lounge, we value your time and trust. This policy outlines our approach to refunds, cancellations, rescheduling, and no-show scenarios to ensure fairness for both clients and our team.

Booking Deposits

→ A part payment (deposit) is required to confirm all appointments.

→ Deposits secure your preferred date and time slot.

→ Deposit amounts vary depending on the service or package.

2. Cancellations

• Cancellations made more than 12 hours before the appointment:
  → You may reschedule or request your deposit to be held as credit.
  
  
• Cancellations made within 6 hours:
  → Deposit will be forfeited unless due to a medical emergency (with proof).
  
  

No-shows without notice:
→ Deposit is non-refundable and non-transferable.

3. Rescheduling

→ You may reschedule your appointment once with at least 12 hours’ notice.

→ Rescheduling twice without attending may result in loss of deposit.

→ Same-day reschedules are subject to availability.

4. Refunds

→ We do not offer cash refunds for services already rendered.

→ If you’re dissatisfied with a service, please speak with management on the same day.

→ Product purchases are final unless faulty, in which case exchange may be granted within 7 days.

5. Late Arrivals

→ Clients arriving more than 15 minutes late may have their service time reduced.

→ In some cases, the session may need to be rescheduled without refund.

6. Package & Membership Refunds

→ Packages and memberships are non-refundable once the first session has been used.

→ Packages are transferable to another person upon request.

Contact Us
For refund or rescheduling questions, kindly contact:
✉ bookings@glamourlounge.org
📞 +234 807 0466 879
💬 WhatsApp: https://wa.me/+2348070466879